My phone call with United, just before the letter.
Oh, funny thing happened at the security checkpoint when I was flying home:
After sending in my suitcase to be scanned through the machine, an alarm went off on the machine. The security guard, a middle aged male, pointed to the screen and said, “high density object” to another guard. They proceeded to look at my bag to find the offending object and low and behold, he takes out my case of cards.
He immediately looks at the outside of the box, “Ah, it’s Magic,” without seeing the logo on the sides (he’s holding it by the sides). He does his job, opens the lid, smiles, nods to me, and closes the box. He hands it back to me to quickly sort back into my suitcase. I wanted to stay and ask him about Magic, but I had a plane to catch and was still mentally stressed about what had happened before.
Oh, not so cheap.
The replacement screen runs about $180 or so. Blargh.
How United and US Airways gave me the run-around:
During a US Airways flight from Phoenix, Arizona to Chicago, Illinois I had been asked to check in my carry-on suitcase because they had overbooked my flight and ran out of overhead space. Wanting to be a nice complying flier, I had them tag my bag and check it in.
I then arrived in Chicago using US Airways and then went from Chicago to South Bend, Indiana on a United flight. It was 11:45 PM there and I had been traveling since about 10 AM in California’s time. I was tired and simply got my bag and went to my friend’s house to where I’d be staying.
The next morning, I wanted to check my mail, Tumblr, and other things. So I took out my laptop, started it up, and walked away for a bit to get some water. I come back, and much to my horror the screen looks like the above picture and is cracked.
I ask my friend if we can go back to the airport that morning. We do so. I asked the United kiosk on what we can do. Their reply was: “Since US Airways made you check it in, it’s their responsibility.” I said okay, and I proceeded to go back home and call US Airways.
US Airways, on the phone, said: “Since United handled the last leg of your trip, they are responsible for my damaged baggage.”
I called United’s baggage claim service and asked them about that policy. “Yes sir, since we are the terminating flight for that part of your trip, it is our responsibility. Please take your bag over to United.”
On the day of my flight back (today, because I was lead around so much!), I asked United to help me at 4 AM. I say 4 AM because my flight take off at 5:10 and 4 AM is when they open.
I tell them of US Airway’s response and how United on the phone said that United is responsible. The people at United completely deny me. I call United and ask the woman on the phone to please explain to the main how United is indeed responsible.
Without looking away from his monitor, the man at the United desk says, “It is against policy for me to speak to anyone on the phone.”
No one will help me get this resolved.
The United lady, bless her heart for staying with me, said to get his name and employee number. I asked for the name of the man who was helping me.
“What for?” he asks.
“Just so I know who was helping me today.”
“I have a flight to attend to. I don’t have time for you. I decline.” and he simply walks off to another room and slams the door behind him.
I was shaking. This guy was actually yelling at me, a customer, and none of the three other people there would help me after that. This was all happening while I had a United agent on the phone with me. She was very sincere about her sorry’s and she was a nice lady.
Time had run out. I had to board my flight. The same man who was yelling at me was also the same guy who was helping me board my plane. I was incredibly harrowing, and he leaned against the desk in a way that his ID badge was obscured as I passed him by.
Hoping that another United desk could help me, I tried the Chicago one. The fellow who I called from the desk (there were no people at the United desk, just phones) said I’d have to step out and past the security checkpoint to get to the United baggage claim areas. This was impossible, of course, because I needed to be on a connecting flight in an hour, and if the previous encounter with United was any indication, I’d be stuck in Chicago and grounded without my plane.
So I despaired to have a broken computer for now. It’s just the display that’s cracked and that’s replaceable (for a somewhat cheap price). But it’s more how I was treated that was awful.
Anyone know any particular legal way I can get some compensation? Send me an ask.
Off topic - More insights into my life.